A Twin Cities DoorDash driver says he lost about $300 after being told to use a particular app to pay for his deliveries. The company is investigating the incident and provided him with a refund of his losses.
DoorDash drivers are usually paid a flat rate for each delivery, but some drivers say they’ve been stiffed out of hundreds of dollars.
(WCCO) MINNEAPOLIS — After an intricate plan to drain his profits from his account, a DoorDash driver in the Twin Cities is issuing a caution to others.
WCCO investigated why it took weeks for answers and a complete refund, as well as what other drivers should be aware of.
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Mark Lee of Forest Lake would earn a few hundred dollars a week as a DoorDash driver.
(Photo courtesy of CBS)
“I figured, well, I have some free time in the evenings or if I don’t have anything planned on weekends, I could make some additional money or I could sit around watching TV,” Lee said.
He seemed to be satisfied with the setup until he received a phone call six weeks ago on a Sunday while picking up an order. The number seemed to be from DoorDash, according to a screenshot from that day.
“First and foremost, they said they just wanted to let you know that the lady that called us was, she was just trying out DoorDash for the first time, and she accidentally put in the order,” he said.
That individual informed him that the client would be refunded the money and Lee would be reimbursed half of the cost, as is normal procedure when an order is canceled.
The caller then instructed him to follow a link in a text message to the DoorDash website, where he would be compensated.
“At this point, I’m not certain this is a con,” Lee remarked.
After a few more steps, he receives an e-mail stating that his bank information has been updated. Only to find out later that his weekly profits of $252 had been lost. He contacted DoorDash a few days later.
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“We just want to let you know that you were hacked on this,” Lee remembered from the discussion. “Make sure that you update your password,” he said.
He is first assured that he would be reimbursed.
“I still don’t have the money once the Fourth [of July] is over, so I phoned in again… “They say, ‘We have no record of that conversation on Thursday and have no idea what you’re talking about,’” Lee added.
When WCCO began asking concerns, a business representative assured us that he would be compensated.
In a statement, a spokesman said, “DoorDash takes the trust of our community very seriously, and we’re dedicated to the security of people we serve.” “When we learned about the event, we contacted Mark to provide assistance and look into the matter. We appreciate his patience as we work to guarantee that money is sent to the appropriate account.”
The business also said that it has made measures to protect its drivers’ accounts, as well as establishing a two-factor authentication code through SMS for payment modifications. The dasher is then given the code, along with a caution not to share the code with anyone, including DoorDash, and that dashers are informed by e-mail if their account is accessed for the first time.
“I want to make sure other drivers are aware,” Lee said.
Lee isn’t sure whether he’ll drive for DoorDash again, but he thinks the business should do more to ensure that drivers’ accounts are handled properly.
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This method, according to Lee, will target drivers on Sundays since there will be a payment gap, and by the time the drivers realize, the money would be gone from their accounts the following week.
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